Article 1: Commitment of the clauses
1.1. These general terms and conditions apply to all services provided by Bikapa and its partners.
1.2. Every participant acknowledges having read these general terms and conditions and accepts all clauses in their entirety. They serve as a binding contract with Bikapa.
1.3. Bikapa reserves the right to amend its clauses; the version published online on Bikapa’s website shall prevail.
Article 2: Services
2.1. Bikapa endeavours to follow the planned tour schedule and will take into account weather conditions, trail conditions, and the fitness and ability level of participants. Changes may be decided even at the last minute to ensure the tour proceeds under the best conditions and to guarantee the safety of each participant. Participants understand and accept that the schedule may be modified and that the contract remains valid as long as the services are of similar value.
2.2. Bikapa undertakes to provide guided services at prices corresponding to those published on its website or as confirmed by email.
2.3. Bikapa undertakes to provide a bicycle in good working order with a fully charged battery, a helmet, and a lock if required, at the start of the tour.
Article 3: Booking
3.1. A booking is confirmed upon receipt of payment for the service.
3.2. Upon receipt of payment, a written confirmation is sent by Bikapa along with any information required for the smooth running of the activity.
3.3. The person making the booking is responsible for the contractual obligations of all persons listed in the reservation.
Article 4: Payment
4.1. Prices on the Bikapa website are inclusive of all taxes and quoted per person.
4.2. Payment for services can be made in several ways:
- By bank transfer for groups
- By credit card via a payment link
- By TWINT before the activity or on site
- In cash on site for last-minute requests
4.3. All payments are made in Swiss Francs.
4.4. For groups of more than 7 people, a deposit of 50% of the tour price may be required. The balance must be settled no later than two weeks before the tour date.
Article 5 : Cancellation
Cancellation by the client :
5.1 : For individual customers : Once the reservation has been made and confirmed, no refund will be made in the event of cancellation by the participant less than 5 days for a guided tour or for an E Bike rental.
5.2. For Team Building : Once the reservation has been made and confirmed, no refund will be made in the event of cancellation by the participant less than 10 days for a guided tour or for an E Bike rental.
5.3 : Cancellation must be made in writing and by email. Without writing, Bikapa reserves the right to demand the full amount of the tour or rental.
5.4 : The reference date for all cancellation declarations is the date on which we received the cancellation email.
Cancellation by the organiser :
5.5: Bikapa reserves the right to cancel or interrupt an event for important weather, organisational or personal reasons.
5.6 : The participant will be entitled to a refund of the tour coast.
5.7: Bikapa reserves the right to cancel without prior notice and without refund if a participant during the activity is not able to meet the requirements of the tour or other event due to a misjudgment of his physical, mental or health (alcohol, drugs, …) for safety reasons.
In case of bad weather :
5.8. The tour will be cancelled and refunded at 90% (10% kept for the logistic charges) in the event of the following adverse weather conditions: heavy rain and/or thunderstorms throughout the day.
5.9. The tour will not be cancelled in the event of cloudy weather or light localised rain. In the event of a brief shower, the tour will be delayed to avoid it.
5.10. If the client decides to cancel the activity under the conditions described in point 5.9, no refund will be issued.
Article 6: Participant behaviour and Liability
6.1: The wearing of a standardized bicycle helmet is obligatory (provided by Bikapa, or by the participant if he has one).
6.2. If the participant fails to provide or provides late the information requested in advance by Bikapa (height and weight), they accept the possibility of not being allocated a bike of the correct size due to limited availability.
6.3: At the beginning and during the tour, the guide is able to exclude a participant who doen’t seem to be able to the expected level, who wouldn’t have respected his obligations of payment of the activity in time or who, in spite of a warning, disturbs in a persistent way the progress of the tour or reaches the private life of the other participants. The participant himself is responsible for the return journey. The organiser retains the right to payment of the service.
6.4. Bikapa strives to offer the best safety and supervision conditions on every service. However, mountain biking is an inherently risky sport and the mountain environment is dangerous. By registering, participants acknowledge full awareness of these risks and waive any claim or legal action against Bikapa for any bodily injury, death, or material damage arising from such risks.
6.5. It is the participant’s responsibility to listen to and follow the instructions and precautions provided by the guide.
6.6. The participant is responsible for complying with national road traffic regulations.
Article 7 : Insurance
7.1: The participation in Bikapa tours is done under the responsibility of the participants. Bikapa declines all responsibility in case of accident. Each participant is required to have accident insurance and Civil Responsibility (CR).
7.2 : For international clients, it’s recommended to have an assistance, repatriation and medical expenses insurance as well as a complementary health insurance abroad. Before leaving for a guided tour, check with your insurer that your insurance policy covers the chosen destination and includes rescue and repatriation costs. Please note that the insurance linked to certain bank cards doesn’t always cover rescue.
Article 8: Rental and rates of the equipment
8.1: The rates are based on the number of days the hirer has used the rented equipment. In case of delay in returning the rented equipment, the amount equivalent to the additional rental period is due.
Article 9 : Liability and material damage
9.1: Bikapa guarantees quality and recent rental equipment in perfect condition. The hirer undertakes to use the equipment in an appropriate and careful manner, whether it’s a guided tour or a rental.
9.2 : During a guided tour, the accompaniment includes the assistance. The guide is a qualified bike mechanic.
9.3 : The hirer is entirely responsible for the rented equipment whether it is a guided tour or a rental.
9.4 : In case of damage to the bike, theft or mechanical problems, misuse of the equipment, a broken chain, material damage following a fall, the hirer will notify Bikapa directly and the repair will be charged as the cost of restoring the equipment at the expense of the user at fault (liability insurance).
9.5 : In the rental contract, it’s explicitly stated that the price doesn’t include insurance. This implies that in case of accidents or theft, you will be responsible for the full amount of the compensation of the electric bicycle.
9.6 : In case of a puncture, the hirer will use the repair kit provided (10 CHF if used).
9.7 : A completely discharged battery is not considered a mechanical problem, as the bicycle is still functional.
9.8 : In the case of rental, bicycles may only be transported on a bicycle rack adapted to the weight of an electric bicycle (23 kg) or in a van if the bicycle is sufficiently protected by foam.
9.9. For multi-day rentals, the renter must ensure that the accommodation where the bikes will be stored outside activity hours has a secure, locked storage facility.
Article: 10 Transport
10.1. Unless explicitly agreed in writing by Bikapa, the costs of transporting rented equipment are the renter’s responsibility.
10.2. In the case of a rental with delivery and/or return of bikes, the renter must ensure that the pick-up location has a secure, locked storage facility and a reception open from 9am to 6pm to welcome a Bikapa employee on the day of delivery, the day before, and/or the following day. Airbnb rentals are not accepted as they do not meet these conditions.
Article 11: Gift vouchers
11.1: No refund or compensation will be given if the time limit for using the gift voucher has been passed. The vouchers have a respective value on the different Bikapa services. They are valid for one year (365 days).
11.2 : The gift vouchers are ordered on request by e-mail or by telephone. They are sent by digital format or by letter after receipt the payment.
Article 14: Law
14.1 : The driving of an electrically assisted bicycle is forbidden for those under 14 years of age. From 14 to 16 years of age, the M licence is required and from 16 years of age onwards the use is free.
14.2 : Bikapa’s bicycles offer pedalling assistance up to 25 km/h. On the road, the signage governing these bikes is the same as for traditional bikes.
14.3: An engaged front light is mandatory during the day.
Jurisdiction:
The place of jurisdiction is CH – 1800 VEVEY (Switzerland). Swiss law applies.